Project Manager

Role Overview

• Partner with Solutions Architects and other internal stakeholders to manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
• Manage Project scope, timeline and budget and ensure all project contributors are aligned on progress and status.
• Accountable for internal reporting on project progress and escalation when required
• Responsible addressing customer requests for project resources
• Anticipate risks and Issues and drive mitigation action to drive project success
• Support Solution Architects through a collaborative project management approach, effective communication and consistent processes
• Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
• Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
• Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap
• Participate in updating Pigment’s project management methodology
• Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution

Requirements

• You have experience in deploying SaaS platforms across enterprise organisations
• Significant experience in project management, sales or professional services at a software/SaaS company
• Highly organised and strong attention to detail to make sure that deliverables and projects are completed on time.
• Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption
• Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome.
• Ability to build commitment and excitement within the project team including external and internal contributors
• You lead by example through showcasing empathy and strong resilience when facing setbacks
• Display of growth mindset and constructive problem solving approach
• Proven track record of building strong customer relationships, a deep sense of empathy and dedication
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
• Ability to adapt to a rapidly changing product and respond strategically to customer needs
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision
• French and English language are essential.
• BA/BS degree required, MBA or other relevant advanced degree preferred

Benefits

• The best health insurance with Alan Blue entirely free for you and your family
• Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
• Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
• Trust and flexible working hours
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions