Ensure that assigned professional services projects are delivered to agreed time, cost, quality and customer success objectives. Project Managers will manage multiple projects, of varying complexity, simultaneously.
Ensure that required project metrics and relevant data points are captured accurately – to support departmental and company operational requirements
Provide customer and internal status reports as required – manage internal and external communications for assigned projects
Provide project management support within the Poppulo Professional Services team
Actively reviewing, monitoring and where necessary resolving, major risks being encountered at every phase of project delivery. Escalating risks and issues appropriately when necessary.
Supporting the development of Services sales opportunities, working with Land and Expand Sales teams and/or Customer Success Managers
including project estimation, RFPs, customer/prospect presentations and commercial proposals
Collaborate between Sales and Operations to create quality, thorough and timely statements of work for project implementations. Maintain agreed upon SLA for statement of work creation and submissions.

Ideally the individual will be educated to degree level (IT, computer science or similar) with professional project management accreditation e.g. PMP, PRINCE2
With at least 6 yrs of min overall IT experience with 2 yrs into SaaS implementations/PM to find the right candidates for this role or service delivery Project management experience with proven ability to initiate, plan, execute, monitor and close projects
Strong written and verbal communication skills – experience working with array of external client resources from Project Managers, IT resources, and other departments
Capable of achieving project delivery results and driving efficiency
Experience in a customer facing professional services delivery role, ideally within a SaaS environment
The ability to lead and carefully manage external and internal relationships and positively motivate internal stakeholders
Commercial awareness with relevant experience within the sales process, including qualifying and coordinating sales requirements
Microsoft Office Suite, including Microsoft Project
Great attention to detail and basic understanding of effort estimation techniques
Ability to work independently and as part of a team
Ability to manage and prioritize multiple competing priorities
Excellent time management and multi-tasking skills

We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements.
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust.
We empower everyone to make a tangible impact on our products, clients, and culture.
Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today.

Senior Project Manager – SaaS Customer Onboarding

Key skills