Exercise independent judgment and knowledge of multiple processes to manage sales team requests, and resolve commission disputes submitted by Sales department members across multiple lines of business
Collect and organize information from various sources to implement new policies and processes
Exercise discretion in communicating and presenting recommended business process improvements and solutions and decision-making rationale in team and stakeholder meetings
Audit sales and service transactions to ensure rules of engagement were followed and proper commission amount is set to be paid
Interpret complex rules of engagement to resolve account ownership and sales attainment disputes
Document and communicate when interactions with customers fall below our company standards.
Educate and Inform the Sales team on current processes and collect feedback for future improvements
Regularly create, update and publish process documentation for sales
Participate in projects to improve efficiency and revenue generation for the Sales, CS, and Operations departments.
Make recommendations on rules of engagement adjustments to optimize revenue for the business
Provide additional support as needed to improve employee utilization and performance

While this is a remote position, the working hours for this role are 7:00 AM
3:30 PM Arizona time (MST)
Knowledge of Salesforce or similar CRM
Strong attention to detail with a problem-solving mindset and ability work with ambiguity and limited direction in a rapidly changing environment
Strong written and verbal communication skills
Basic knowledge of Google Suite products and/or MS Office Suite (Word, Excel, Powerpoint)

Revenue Operations Specialist

Key skills