Own the activation strategy across markets, improving work order acceptance rates and contractor responsiveness
Identify root causes behind low engagement, scope misalignment, or decline trends.
Design proactive outreach campaigns targeting declined work orders, expired matches, and inactive contractors
Remove friction between accepted work orders and published proposals, this is the highest revenue lever on the contractor side
Build and iterate on training resources, support sessions, and scalable enablement processes
Track conversion patterns and proactively intervene where contractors stall post-site visit
Turn contractor conversations into actionable intelligence, surfacing patterns in decline reasons, UX friction, and supply-demand imbalances
Partner with Product, Recruitment, and Sales to drive improvements across the platform
Present recommendations to leadership backed by data and frontline context

5+ years of experience in marketplace operations, supply-side growth, account management, or contractor/vendor enablement
Experience leading cross-functional initiatives
Strong analytical instincts, you can diagnose root causes from performance data and translate them into action
Exceptional communication skills with the ability to build credibility with contractors and internal stakeholders
Comfort operating in ambiguity, you create structure and process where none exists
Track record of improving performance through strategic thinking and structured execution.
Preferred: Experience in construction, home services, real estate, or two-sided marketplaces. Familiarity with CRMs and operational dashboards.

Manager, Contractor Growth

Key skills