Delivering all aspects of production support for various applications, along with some of the 3rd party vendor products, including incident resolution or proactive mitigation, change & problem management; would ensure compliance with all agreed SLAs and requirements.
Managing and maintaining cloud infrastructure performing a variety of tasks, including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarising and communicating progress and status.
Mentoring and developing junior members of the team.
Ability to act as SME and ability to independently handle client issues and incident escalations.

Bachelor’s degree in Computer Science/Engineering (B.E./B.Tech) or equivalent experience, with strong fundamentals and a continuous-learning mindset.
Proven TechOps/Application Support experience covering incident, change, and release management (including SLA adherence, escalations, and proactive mitigation of production issues).
Hands-on Linux and Windows production support skills, including troubleshooting and scripting/automation (Shell and/or Python).
Working knowledge of cloud and DevOps tooling: AWS, CI/CD, GitHub/GitLab, containerization, and monitoring/observability tools (e.g., Splunk, Grafana); Terraform is a plus.
Strong analytical and communication skills (written/verbal English), able to translate technical issues to non-technical stakeholder.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Technical Support Engineer

Key skills