Senior Revenue Operations Analyst

Role Overview

• We are looking for a Senior RevOps Analyst to act strategically in supporting and evolving our revenue engine.
• This professional will be responsible for integrating data, processes, tools and rituals across CS (Customer Success), Sales and Marketing, ensuring operational flow, predictability and alignment between teams.
• This is a high-impact role that requires systemic thinking, mastery of SaaS metrics, deep analytical capability and the ability to lead complex projects that support critical business decisions.
• Build reports and dashboards that guide leadership in decision-making.
• Ensure governance of CS, Sales and Marketing data (NPS, churn, expansion, cohort, ICP, engagement, CAC, funnel, etc.), ensuring standardization, consistency and reliability.
• Perform deep analyses of customer behavior, churn, cohorts, revenue and performance indicators, identifying causes, trends and opportunities.
• Serve as the guardian of business definitions and rules that underpin KPIs and reports.
• Map, redesign and optimize CS, Support, Onboarding, Sales and Marketing processes with a focus on efficiency, predictability and scale.
• Implement sustainable operational routines (SLAs, follow-up cadence, pads, rituals, reviews).
• Act as owner of cross-area workflows (for example: cancellations, renewals, upgrades, annual plans, CS audits, ticket redistribution, etc.).
• Lead automation initiatives and reduce operational friction.
• Administer and optimize tools such as SenseData, Freshdesk, HubSpot/Salesforce, Data Studio, scorecards, among others.
• Perform integrations, parameterizations, segmentations and advanced configurations.
• Ensure that tools faithfully reflect processes, rules and metrics.
• Lead structural improvements, including noise reduction and improved adoption by teams.
• Act as a reference in building and maintaining churn, revenue, operational capacity and team allocation forecasts.
• Operate and evolve forecast models (cancellations, billing, activation, NPS, ticket volume and squad capacity).
• Perform predictive analyses to anticipate bottlenecks and opportunities.
• Lead continuous improvement projects involving multiple areas (e.g., annual incentive review, base reclassification, internal CS audits, ticket governance, etc.).
• Contribute to Planning and Finance in aligning metrics that impact company revenue.
• Support leaders in building action plans, targets, diagnostics and sustaining strategic rituals.
• Manage daily operations with technical depth: data consolidation, data quality, variance analyses, C-level reports.
• Be the primary technical reference in the area, mentoring junior analysts and ensuring analytical depth and operational excellence.

Requirements

• University degree completed.
• Experience in Customer Success operations, RevOps or analytical areas in SaaS companies.
• Strong command of SaaS metrics (MRR, ARR, Churn, LTV, LTV/CAC, Cohort, Health Score, NPS, etc.).
• Experience with CRM, Help Desk and Customer Success tools (HubSpot, Salesforce, Freshdesk, SenseData, etc.).
• Experience with data visualization tools (Data Studio, Power BI, Tableau).
• Advanced knowledge of Excel/Google Sheets (modeling, dashboards, automations).
• Knowledge of ETL, SQL or integration tools is a plus.
• Ability to break large problems into smaller parts and solve root causes.
• Analytical thinking and the ability to transform complex data into clear recommendations.
• Clear, concise communication appropriate to the organizational level.
• Negotiation and influencing skills to drive changes that depend on multiple teams.
• Strong ownership: accountable for the processes and rituals they operate.
• Business-minded with focus on impact to churn, revenue, efficiency and customer satisfaction.
• Organization, time management and prioritization in complex scenarios.
• Openness to feedback, adaptability and a collaborative attitude.

Tech Stack

• ETL
• SQL
• Tableau

Benefits

• Meal benefit: R$43.00 per day (only R$1 discount per month!) and also paid during vacation 🎉
• Unimed health plan: no co-pay from the start of the probationary period and monthly premium paid by Tecnofit 🩺
• Dental plan with DentalUni: available during the probationary period with no cost to the Tecnofitter 🦷
• Childcare assistance via reimbursement option 👶🏻
• Life insurance: Allianz Seguros 🚩
• Gazeta do Povo club membership!
• Commuting allowance (optional): we deduct up to 6% from payroll. Note we work hybrid (3 days per week in the office) 🚌
• Perks & snacks: we have our Uneed and KUK stores at the office! For Tecnofitters who enjoy being on-site, we also offer fruit bowls, coffee, tea and more! ☕ 🍎
• Physical and mental health support: reimbursement for fitness activities and adventures, as well as psychological, psychiatric and nutrition consultations 🏃🏽
• TotalPass: to boost your fitness life 🏋️‍♀️