Lead customer success and partner success teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry
Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams
Drive customer adoption and usage post-implementation
ensuring customers maximize value from Virtru solutions
Manage the post-sale customer lifecycle: onboarding, adoption, expansion, renewal, and advocacy
Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Build and manage people, processes, and systems that enable scalable customer success across our growing customer base

TS Clearance required, SCI preferred
Willingness to travel (<30%)
Must excel at cross-functional collaboration and breaking down organizational silos
Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
Experience closing expansion/renewal deals or executing technical program management that drove revenue growth through existing customers
Strong communication skills
able to translate customer feedback into actionable insights for product and delivery teams
Strategic thinker with tactical execution abilities
Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
Ability to build scalable processes and teams in high-growth environments
Experience managing customer-facing technical program managers or similar roles
Previous start-up or high-growth company experience is a plus
Prior government or military experience in the information technology, communications, cyber operations, or cryptology fields sets you apart
Experience with allied and coalition organizations and technology programs such as AUKUS, NATO or similar coalition initiatives is a differentiator to excel in this role

A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs.
A flat 3% contribution to your retirement account
A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
Competitive compensation
Generous parental, medical, and bereavement policies
Uncapped commissions for Sales roles
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews

Senior Customer Success Manager – Strategic Alliances

Key skills