Helping customers from low and medium-touch journeys through onboarding and offboarding
Helping your teammates with escalations and day-to-day questions on processes and Deel products
Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
Setting up customers for success promptly by becoming an expert in Deel products
Problem-solve Client’s issues and proactively advocate for Client’s success
Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
Experience in managing a complex B2B SaaS product and quickly ramping up to become a product expert.
Creative approach to problem-solving and embracing the challenge with the tools at your disposal.
Excellent communicator with great written and presentation skills.
A relationship builder who remains calm and collected when facing a crisis or criticism and celebrates partners’ successes with them
Demonstrate understanding of project management principles and the ability to lead projects to completion successfully
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement
e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Customer Onboarding Manager

Key skills