Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need
Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof
Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues
Analyzing and performance tuning systems, code, and networking for scaling and optimal operation
Working with cutting edge GenAI tools and technology

5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role
2+ years of on-call experience in a 24/7 cloud-based production environment
2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc.
Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc.
Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP
A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required

Flexible, hybrid work environment at our convenient Soho location (If based in NYC)
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Senior Site Reliability Engineer

Key skills