Senior Developer (Site Reliability Engineer)

Aventiv Technologies is seeking a strategic and results-driven Senior Developer with SRE Golden Signals experience to enhance system reliability and operational efficiency. This role focuses on establishing a unified observability strategy, partnering with software development, and employing monitoring tools for proactive issue resolution.

Responsibilities:

• Partner with software development on next generation of our platform that will leverage Kubernetes (orchestration) and CRI-O (containerization)
• Working closely with software development, employ monitoring tools to find problems and troubleshoot them to resolution ensuring we exceed our SLAs
• Leverage scripting to build required automation, monitoring, and platform tuning tools on an ad-hoc basis
• Ensure our platform complies with corporate security and privacy guidelines
• Establishing a consistent approach to monitoring (including synthetic monitoring) and alerting to leveraging golden signals to enhance system reliability and operational efficiency
• The SRE Golden Signals Engineer will work closely with the Center of Excellence teams, Tech leads, and US remote-based resources to build a unified observability strategy and ensure alignment with organizational goals
• Act as a trusted advisor in Application Performance Management as well as Infrastructure Management using the New Relic platform
• Act as a subject matter expert on the New Relic platform and its technology, combining product expertise with your skills and experience
• Define and implement Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to enhance reliability and performance
• Educate teams on SRE maturity, starting from basic monitoring to distributed tracing and beyond
• Act as an SRE evangelist, advocating best practices and ensuring adherence across teams
• Build and optimize New Relic dashboards for performance insights
• Drive the evolution of performance engineering into modern SRE practices
• Build and optimize New Relic Synthetic Monitoring to proactively catch and resolve issues
• Onboard applications into New Relic
• Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, procedures and practices
• Ensure effective monitoring of critical business applications
• Deploy, administer, configure and maintain New Relic technology
• Build and enhance dashboards, reports and alerts to meet customer requirements
• Perform other duties as assigned

Requirements:

• High school diploma or GED
• 5+ years of experience to include:
• Implementing New Relic technologies and APM strategies throughout the software application lifecycle to provide real-time analytics to help our customers proactively avoid performance issues
• Experience working with multiple operating systems (e.g., Windows and Linux) and web servers to include administration responsibilities
• Experience with OS or similar scripting (e.g., Perl, bash, csh, Widows PowerShell, etc.)
• Excellent verbal and written communication skills
• Excellent problem-solving and troubleshooting skills
• Effective with minimal supervision to include effective planning and priority setting to meet operational objectives set by upper management
• Familiarity with application architecture to include microservices, clustering/load balancing concepts and related technologies
• Collaborate to build relationships across various IT departments
• Ability to take total ownership of assigned components with minimal supervision
• Aptitude for learning new technologies. (Serverless, Cloud Architecture, etc.)
• High level investigative skills in working with developers to resolve system-wide technical problems that cut across all areas of mission critical software and IT infrastructure
• Written skills should include extensive technical documentation experience
• Must be able to handle multiple tasks with changing priorities and be able to communicate changes in scope and schedule to others on the team
• Knowledge in Agile/Lean development methodology
• Bachelors degree in Computer Engineering or equivalent IT degree
• Identify issues and to rapidly diagnose and resolve problems should they occur
• Version control experience (GIT)
• Linux/Windows experience
• Software Development Life Cycle (SDLC) deliverables