Key skills
Communication
About this role
Role Overview
- Will work with the Reclame Aqui platform;
- Handle complex complaints;
- Meet deadlines and seek solutions that satisfy customers and adhere to company policies;
- Manage a high volume of requests;
- Maintain quality in customer service.
Requirements
- High school diploma or equivalent;
- Basic computer skills;
- Experience providing support via phone and email;
- Empathy;
- Patience when handling conflict situations;
- Strong verbal and written communication skills;
- Ability to work in a team;
- Proactive attitude.
Benefits
- Health insurance;
- Dental insurance;
- Life insurance;
- Transportation allowance;
- Meal and/or food allowance;
- Pharmacy card;
- WellHub;
- Employee perks club;
- Flex card;
- Profit-sharing and performance-based bonus program.