Designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control.
Establishing the strategy, operational framework, performance standards, and governance model for the Direct Repair Program while partnering closely with relevant teams.
Identifying, evaluating, and recruiting qualified mitigation and reconstruction vendors.
Aiding in contract development in partnership with Vendor Management, Legal and Procurement.
Collaborating with Claims leadership to embed the DRP model into claim workflows.
Defining and implementing KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates.

Bachelor’s degree in a relevant field; advanced degree or industry certifications a plus.
7–10 years of experience in property claims, vendor management, contractor network management, or program leadership.
Direct experience building or managing a Direct Repair Program or contractor network preferred.
Strong understanding of property estimating platforms (e.g., Cotality) and repair cost drivers.
Experience managing third-party vendor performance.
Demonstrated ability to build programs from concept to execution.
Strong financial acumen with the ability to measure severity, leakage, and operational impact.
Excellent communication and stakeholder management skills.
Ability to operate independently in an ambiguous, build-mode environment.
Strong analytical skills with experience developing KPIs and executive-level reporting.

Claims Optimization Program Manager

Key skills