Enterprise Strategic Program Manager

Role Overview

• Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
• Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.
• Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.
• Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.

Requirements

• Minimum four-year university degree in a scientific field or equivalent experience.
• Strong English (spoken and written) and business level proficiency in local language where required.
• Ability to understand customer needs and formulate/scope solutions to meet requirements.
• Demonstrated ability to work with customers to solve operational and business challenges.
• Customer first mindset, driven to help customers succeed.
• Third party service provider relationship development and management skills/experience.
• Familiar with relevant industry regulatory requirements, both international and local (GxP, ISO, etc.).
• Strong interpersonal skills, able to build effective working relationships with customers and business partners.
• Effective communication skills, written and verbal, across all levels of organization.
• Effective customer relationship management experience and/or training.
• Effective cross functional collaboration skills.
• Creative problem solving ability, able to work with teams to meet broadly defined objectives.
• Demonstrated leadership capabilities.
• Situational adaptability, ability to quickly assess situations and determine reasonable course of action.
• Rigorous program and/or project management experience (PMP, PRINCE2 certifications are an advantage).
• Familiar with common problem solving methodologies (6-sigma, 5-why root cause analysis, Ishikawa diagramming, FMEA, etc.).
• Experience operating with/in laboratory settings is strong advantage.
• High level of data literacy; able to process information, draw insight, and develop action plans.
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, Project).

Tech Stack

• PMP

Benefits

• Flexible work arrangements
• Remote work options