About this role
Role Overview
- Provide white-glove technical support to our clients via phone, email, and remote login
- Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
- Proactively and consistently communicate with clients and colleagues
- Accurately and promptly record all time in our ticketing system
- Proactively manage ticket queue
- Ensure all ticket notes and statuses are up to date
- Troubleshoot client issues and document all steps up through resolution
- Effectively multi-task to manage workload
- Collaborate on improvement of operational effectiveness
- Document, take ownership of, and escalate issues
- Meet individual and team KPI targets
- Maintain flexibility with respect to work schedule and responsibilities
Requirements
- High school diploma or equivalent required.
- 5+ years of experience in a related field.
- A degree or some college a plus.
- Technical licenses or training a plus.
- Ability to work 9am-6pm EST Monday-Friday shift
Benefits
- Exposure to a diverse array of technologies.
- Internal opportunities for career advancement.
- Part of a team of experienced technicians that aim to deliver exceptional service
- Competitive compensation.
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
- Opportunities to further technical education through online courses and internal career pathing