Manage the day-to-day conflict check operations, including processing daily conflict checks, overseeing the conflict queue and attending to all checks in progress to ensure timely and accurate processing, ensuring compliance with established procedures, and maintaining data integrity.
Assume increasing responsibility over time for the training and management of new and existing team members, aiming to assume direct supervisory duties as the team grows.
Ensure high standards for customer service are met, including 24-hour turn-around for initial conflict checks and coverage for after-hours/urgent responses.
Ensure high level of quality control is maintained, including data accuracy and integrity in the conflict system, sufficient intake documentation is stored, and routine evaluation of conflict checks in process to close outdated leads.
Perform conflict of interest/business relationship analyses via a conflicts analytics tool, using firm policies and procedures as guidance in issue identification and ensuring sufficient information is gathered to perform a thorough analysis, which may involve discussions with senior staff and independent research through external sources, including Pacer and other sources as needed.
Act as the primary contact for the new client intake software, including provision of training to field staff on use of the software and dashboard management.
Assist with other Conflict Management initiatives and duties as requested.

Bachelor’s degree or equivalent experience
2-5+ years of experience in conflicts analysis, client intake, AML or the legal field
Ability to identify and analyze complex issues (critical thinking)
Strong research skills
Excellent written and verbal communications skills
Excellent organization skills and attention to detail
Strong supervision and staff management skills
Ability to work efficiently with a high degree of accuracy
In depth understanding of conflict of interests and new client intake principles
General understanding of the legal and/or business consulting industries preferred
Fundamental knowledge of Microsoft suite of products (Word, Excel, Outlook, Acrobat)
Experience with InTapp Open or similar conflict software
Boolean search logic experience is essential
Must be a team player who is comfortable in a small team and highly collaborative environment
Must be flexible and willing to learn new skills and assist with duties and initiatives as they arise.

Senior Conflict Analyst – Manager

Key skills