Customer Service Consultant

Role Overview

• Generate, monitor, analyze and address operational, contractual, financial and administrative indicators for EPS (Service Provider Companies), as well as for MOP (In-house Workforce) and Vivo support areas, assessing the need for action to ensure good results through implementation and follow-up of action plans.
• Automate results reporting, create the views necessary to cascade actions down to technical levels, and work to simplify executive-level reporting of results.
• Support the team in simplifying and automating processes.
• Interface with areas and stakeholders to address gaps, identify opportunities and drive improvements to indicators and processes.

Requirements

• Bachelor's degree completed
• Postgraduate degree preferred
• Advanced knowledge of Excel, Power BI, PowerPoint and programming languages required
• Ability to work with tools and technology
• Knowledge and experience in telecommunications, information technology, administration and/or accounting
• Proactive profile and strong logical reasoning
• Structured thinking
• Ability to work in an agile manner
• Curiosity to identify process improvements
• Sense of urgency, control and ability to meet deadlines
• Committed, communicative, good interpersonal skills and availability to work on-site

Benefits

• Choose the ideal benefit for you and your dependents via a digital platform offering categories such as Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental and Life Insurance
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo 5G!
• An exclusive Vivo offer with special discounts on landline, broadband, TV and apps
• Eligible to receive an annual Bonus or PPR (Profit Sharing Program)
• Plan your future through a private pension plan
• Have children? You will be entitled to a subsidy to help with school, daycare or nanny expenses
• Work in an environment that respects your personality, dress style and way of being and allows you to be authentic. #VemdeVocê
• Work remotely up to 2 days per week. #Mobility
• Flexible working hours
• Enjoy a day off (Day off) to celebrate your birthday
• Participate in one of the largest corporate volunteer programs to help change the world
• Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses
• Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
• Access a range of initiatives to improve your physical, emotional and social health! Here we have #VivoBemEstar, which encourages our team to adopt healthy habits and a better quality of life! Services provided to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and much more!
• All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people's potential! #VivoDiversidade

#VemPraVivo