Key skills
AI
About this role
Role Overview
- Answering phone calls in German and English, with a nice, controlled voice, on a priority established by the team leader.
- Being able to communicate effectively both verbally and in writing.
- Able to sense other people’s emotions and provide the answer or support based on their needs.
- Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
- Easy adjust to changing scenarios regarding ways of working.
- Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
- Customer service through electronic channels, support to be provided via telephone and email services.
- Projecting a positive image of the company and brand.
- Implementing changes using your creativity and focus on process improvement.
- Updating and revising process related notes, documents, SOPs.
- Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
- Using time effectively and prioritize the daily tasks accordingly.
- Sharing with all team members any relevant knowledge obtained through customer interactions.
- Attending training sessions.
- Arranging working schedules with colleagues flexibly, according to business needs.
- Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
- Providing assistance to new colleagues whenever possible.
- Able to use tools such excel, word, PowerPoint
- as per the business and process requirements.
Requirements
- Very good knowledge of German (B2) and English (B2).
- Bachelor’s degree.
- Good MS Office knowledge.
- Analytical thinking and self-starter.
- Relevant experience in phone customer service.
- High motivation and ability to learn.
- Ability to work under time pressure.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness
- built on a foundation of integrity and inclusion
- allow your ideas to fuel progress