Director of Product

Role Overview

• Define and evolve the CX assurance product strategy aligned with customer needs, and Cyara’s agentic platform vision.
• Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption.
• Continuously assess market dynamics, including regulatory change, the competitive landscape, and the evolution of agentic and automated customer interaction models across emerging communication channels.
• Engage directly with customers, prospects, and partners to understand CX challenges and how agentic workflows are designed, tested, and governed in production environments.
• Act as the voice of the customer, translating real-world CX and compliance problems into actionable product requirements.
• Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings.
• Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization.
• Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market.
• Drive backlog prioritization using a risk
• and value-based approach, incorporating regulatory impact, customer demand, and technical enablement.
• Ensure products are designed for enterprise scale, performance, explainability, and auditability.
• Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation.
• Support go-to-market launches, pricing strategy, and packaging decisions.
• Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities.

Requirements

• Proven experience in enterprise or SaaS product management, ideally in complex, multi-stakeholder environments.
• Strong background in customer experience (CX); experience with contact centers or CX platforms is highly preferred.
• Solid understanding of modern communication channels including voice, mobile messaging, collaboration platforms, and digital communications.
• Familiarity with agentic AI architectures and their use within CX environments, including agent orchestration and workflow automation
• Familiarity with AI/ML-driven products and analytics pipelines
• Strong ability to prioritize complex and competing demands while maintaining strategic focus.
• Excellent written, verbal, and executive-level communication skills.
• Proven ability to influence and align cross-functional teams without direct authority.
• Experience operating in fast-paced, high-growth environments.
• Hands-on experience with agile product development methodologies.

Benefits

• Flexible work environment
• Competitive compensation
• Professional development opportunities