Customer Success Advocate

Role Overview

• Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success.
• Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability.
• Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
• Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements.
• Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.

Requirements

• High School diploma, Bachelor's degree, and 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management required.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to obtain a background clearance as required by our government customers.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!