Maintain accurate records related to faculty onboarding status and training completion
Execute defined academic operations workflows consistently and on time
Serve as an expert in the Campuswire system (our LMS) to both internal teams and faculty
Serve as first-line support for faculty operational questions and issues
Work cross functionally with internal teams to identify gaps, scope projects, and deliver impactful solutions

2–4 years experience in operations, program management, or academic administration
Bachelor's degree
Strong attention to detail and comfort working with structured data
Ability to manage multiple concurrent tasks without dropping details
Clear written communication and professional judgment
Willingness to follow processes while also flagging when they break
Ability to build strong relationships across teams and work collaboratively towards effective solutions
Proactively anticipate team needs and inefficiencies; find improvements

Academic Operations Associate

Key skills