Key skills
SQL.NETC#CDatadogAgileScrumCommunication
About this role
Role Overview
- Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution
- Investigate application issues by analyzing logs, system behavior, and performance metrics
- Monitor system health using tools like DataDog and proactively respond to alerts
- Identify root causes and partner with Engineering to implement durable, long-term fixes
- Write, review, and optimize SQL queries to diagnose and resolve data issues
- Ensure data accuracy and integrity across integrated systems
- Perform data corrections and recommend process improvements to reduce recurring issues
- Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment
- Contribute to internal documentation and knowledge base articles
Requirements
- 2+ years of experience in Application Support or a similar technical support role
- Strong SQL skills, including writing queries and troubleshooting data issues
- Experience working with application monitoring/logging tools (DataDog preferred)
- Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus)
- Experience working in Agile/Scrum environments
- Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
Tech Stack
- SQL
- .NET
Benefits
- medical, dental, and vision coverage
- a 401(k) with company match
- paid time off and holidays
- wellness programs
- an employee assistance program