Application Support Engineer

Foley is a modern SaaS company reimagining how safety-sensitive industries manage risk and compliance. They are seeking an Application Support Engineer to provide Level 2 support, investigate technical issues, and collaborate with Engineering teams to enhance application stability and performance.

Responsibilities:

• Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution
• Investigate application issues by analyzing logs, system behavior, and performance metrics
• Monitor system health using tools like DataDog and proactively respond to alerts
• Identify root causes and partner with Engineering to implement durable, long-term fixes
• Write, review, and optimize SQL queries to diagnose and resolve data issues
• Ensure data accuracy and integrity across integrated systems
• Perform data corrections and recommend process improvements to reduce recurring issues
• Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment
• Share insights from support trends to inform feature enhancements and workflow improvements
• Escalate complex issues thoughtfully while maintaining ownership and accountability
• Contribute to internal documentation and knowledge base articles
• Help refine support workflows and monitoring practices
• Proactively identify opportunities to improve application stability, reliability, and performance

Requirements:

• 2+ years of experience in Application Support or a similar technical support role
• Strong SQL skills, including writing queries and troubleshooting data issues
• Experience working with application monitoring/logging tools (DataDog preferred)
• Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus)
• Experience working in Agile/Scrum environments
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
• Experience supporting B2B SaaS platforms
• Exposure to incident management or ITIL-based workflows
• Experience identifying automation opportunities to improve support efficiency