Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value.
Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence.
Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics.
Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact.
Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.

3+ years of program management, consulting, or implementation experience in SaaS or technology services (or equivalent client-facing experience).
Strong organizational and communication skills; comfortable managing multiple projects at once.
Demonstrated ability to lead customer-facing projects and deliver measurable outcomes.
Experience working with cross-functional teams in dynamic environments.
PMP, CSM, or similar certification is helpful but not required.
Bachelor’s degree or equivalent work experience.

Adventure travel stipend
you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
Remote, work-from-anywhere culture
Flexible PTO
World Class health benefits
we believe in fostering flourishing teams by providing benefits that go beyond the usual standards
Health, vision, dental, HSA/FSA, and mental health support.
Stock options
every Full Time Employee has ownership in Aiwyn's future and success.
401(k) matching

Services Program Manager

Key skills