Provide accurate, timely, and compliant Level 2 support for learning systems
Process and resolve learning-related user inquiries via ServiceNow
Troubleshoot learning system issues and guide users through correct processes
Publish, update, and maintain learning content, including e-learning modules
Ensure metadata accuracy, version control, course availability, and correct assignment rules
Process and maintain learning-related access requests, including permissions for administrators
Collaborate closely with Learning & Development, HR, IT, Compliance, and other People & Culture partners
Safeguard learning data quality and ensure compliance with global learning governance

Fluent English communication skills
Advanced knowledge of SuccessFactors Learning or comparable LMS platforms
Intermediate experience with ServiceNow or similar ticketing tools
Familiarity with digital learning tools, formats, content upload workflows, and virtual learning environments
Experience in Learning & Development, learning system administration, HR technology, Shared Services, or similar operational support roles
Hands-on experience managing learning system activities such as course setup, content publishing, assignments, session management, and reporting
Practical experience working with LMS platforms, including user issue troubleshooting and content updates
Experience using service ticketing tools (preferably ServiceNow), including queue management, documentation, and structured escalation
Exposure to learning-related troubleshooting, such as data inconsistencies, assignment failures, or progress tracking issues
Experience creating and maintaining procedural documentation, including SOPs, work instructions, and knowledge articles
Experience working in an international environment with multiple learning audiences and local requirements

Learning System Support Specialist

Key skills