Deliver outstanding support to Latvian-speaking players through various channels, including chat, email, and forums.
Diagnose player issues and resolve queries efficiently to maximize player satisfaction.
Collect and analyze player feedback to inform improvements in our gaming services and products.
Keep detailed records of player interactions in our support systems.
Collaborate with colleagues from various departments to streamline operations and enhance problem-solving.
Contribute to developing and implementing effective player support strategies.

Fluency in Latvian is required; proficiency in English is an advantage.
A strong passion for gaming with an awareness of the latest gaming trends and communities.
Prior experience in customer support or a related gaming position is a plus but not mandatory.
Excellent communication skills, both written and verbal, with a knack for engaging with players effectively.
Strong analytical and problem-solving abilities with a proactive approach to addressing player concerns.
A positive mindset and the ability to thrive in a team-oriented environment.
Willingness to adapt to the fast-paced gaming industry.

Player Support Specialist – Latvian

Key skills