Provide exceptional support to German-speaking players through various communication channels, including chat, email, and forums.
Troubleshoot player issues and resolve queries efficiently to maximize player satisfaction.
Collect and analyze feedback from players to inform improvements in our gaming services and products.
Maintain detailed records of player interactions within our support systems.
Collaborate with other departments to streamline operational processes and enhance problem-solving.
Contribute to the development and implementation of best practices for player support.

Fluency in German is required; proficiency in English is advantageous.
A strong passion for gaming with an understanding of current gaming trends and communities.
Previous experience in customer support or a gaming-related position is a plus but not mandatory.
Excellent communication skills, both written and verbal, with the ability to engage players effectively.
Strong analytical and problem-solving skills with a proactive approach to resolving player issues.
A positive attitude and the ability to work well in a collaborative team environment.
Willingness to adapt to the fast-paced nature of the gaming industry.

Player Support Specialist, German

Key skills