Conduct legal research and provide solutions to customers via Live Support chat.
Maintain confidentiality and the sensitivity of information from customer conversations.
Manage multiple conversations simultaneously while maintaining a high level of responsiveness.
Understand customer pain points and provide an effortless customer experience.
Use scripted messages appropriately and timely.
Create meaningful connections with customers and offer additional products or services when applicable.

Be a currently enrolled student pursuing a Juris Doctorate program.
1L, 2L, or 3L law students are eligible for the internship.
Possess excellent typing skills with a minimum of 40 wpm and 85% accuracy.
Demonstrate ability to multitask and prioritize tasks effectively in a rapidly moving setting.
Be empathetic and understanding of customer needs.
Demonstrate excellent business acumen and be able to offer value-added services to customers.
Be detail-oriented and able to pay close attention to accuracy and quality of work.
Be self-driven and open to receiving and applying constructive feedback.
Possess effective written and verbal communication skills to document findings and share ideas clearly.

Legal Research Intern

Key skills