ServiceNow Technical Lead

Role Overview

• Implement specified and approved requirements listed in the backlog for the teams you work with, ensuring acceptance criteria and designed test scenarios are met;
• Support documentation of the user stories that make up the teams' backlog, ensuring requirements are sufficiently clear for implementation;
• Build prototypes or implement proofs of concept within product design teams;
• Design automated tests on the platform (unit and regression), ensuring key functionalities are covered;
• Participate in all team ceremonies, including effort estimation;
• Execute all team tasks that are under your responsibility;
• Promptly escalate impediments so they can be addressed by the team's Agile Master or the client's team that monitors the service;
• Serve as the team's technical lead, ensuring everyone follows the platform's recommended best practices and that the product meets security requirements.

Requirements

• Bachelor's degree and/or completed postgraduate degree in Technology;
• Experience as a Developer, Systems Analyst, or in a related role, specifically working on the ServiceNow platform;
• Knowledge of GRC and/or VA;
• Certification: Certified Application Developer (CAD);
• Completion of the following official ServiceNow training courses: ServiceNow Fundamentals; Scripting in ServiceNow Fundamentals; Automated Test Framework (ATF): Introduction; Automated Test Framework (ATF): Run Tests and Test Suites; Automated Test Framework (ATF): Create and Schedule Tests and Test Suites; Automated Test Framework (ATF): Additional Tips, Techniques, and Resources.
• Note: If a candidate is close to completing their degree (expected graduation in December), an exception to the higher-education requirement may be considered.

Tech Stack

• ServiceNow

Benefits

• Medical and dental insurance.
• Profit-sharing participation.
• Internet allowance to support hybrid work.
• Life insurance.
• Meal / food voucher.
• Flexible benefits package: you receive points and can allocate them among the options that best suit your needs according to the program rules.
• Professional development: corporate university, access to online learning platforms, a language platform with more than 7,500 pieces of content and around 60 courses organized by level, area of work, professional skills and interests, and even a platform that aggregates multiple educational institutions offering exclusive discounts for Deloitte professionals and their dependents. Additionally, we offer a structured career plan with mentorship from Deloitte professionals through a coach who can listen to your challenges and support your development in both technical and behavioral skills based on their own experience.
• Well-being support: telemedicine service for remote pre-assessments; family support program for expectant employees and future parents offering full support during this special time; Gympass; a day off during your birthday month to celebrate; psychological support and social work services.
• Opportunity to be part of an inclusive culture: you can be yourself with equal opportunities for growth. To reinforce this commitment, we developed a global "all in" strategy with eight pillars – Origins, Young Apprentice, STEM, Delas, LGBT+, Inclui, Without Borders and Generation 50+. We highlight that all our vacancies are open to people with disabilities (PWD).