Key skills
Communication
About this role
Role Overview
- Provide front line support to BAMS product suite end users via phone and email
- Serve as front line of support for all trading inquiries
- troubleshoot, triage and manage issues from point of origin to resolution
- Provide clients, and internal partners, proactive, consistent and quality update on issues
- Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
- Develop and maintain strong working relationships with client base
Requirements
- Computing or Finance degree
- Financial industry (investments) knowledge will be the very strong plus
- Understanding of financial markets and trading
- Strong written and verbal communication skills and ability to multi-task
- Client facing technical support experience
- Ability to work in a dynamic environment
Benefits
- Professional development opportunities
- Educational opportunities including formal classes and online courses
- Access to 8,500+ online courses covering various topics