Act as the business lead for sales systems supporting field teams across multiple therapeutic areas.
Develop and implement a roadmap for field technology improvements, ensuring alignment with business needs and strategic objectives.
Drive system enhancements, configurations, and integration efforts with IT and external vendors, including Veeva CRM, and other sales enablement platforms.
Lead cross-functional initiatives to enhance sales force productivity through system automation and process efficiencies.
Oversee the configuration, integration, and optimization of field tools, including Veeva CRM, DAM, Brand Portal, Claims Library, and MDM.
Conduct user acceptance testing (UAT), training coordination, deployment planning, and user onboarding.
Maintain proper documentation, including user guides, SOPs, and validation protocols where required.

Bachelor’s degree in computer science, Information Technology, or a related field.
10+ years of experience in CRM management, or field technology, or sales operations with clear ownership of field technology applications.
Expertise in Veeva CRM, and other sales enablement platforms.
Experience in leading system implementation, enhancements, and field adoption initiatives.
Experience working cross-functionally with Sales, IT, Commercial Operations, and Analytics.
Experience in the pharmaceutical sales, biotech, or healthcare industry.

Director, Product Management – Field Technology

Key skills