Customer Experience Manager – Modern Work

Role Overview

• Accountable for managing a strategic portfolio of accounts
• Focus on Microsoft 365, security solutions, and Copilot
• Drive account growth through strategic business planning, pipeline development, and collaborative co-selling initiatives
• Represent and communicate the value proposition of integrating Microsoft 365, Microsoft Security and Copilot with other business systems
• Generate and maintain a pipeline of new business
• Initiate contact to identify and qualify new revenue opportunities
• Manage the sales cycle by leading Microsoft 365 recurring revenue subscription opportunities
• Lead negotiations, coordinate the decision-making process, and resolve objections to close sales

Requirements

• College Diploma or Degree (or additional relevant experience in a related field)
• Minimum 5-8 years of account management and/or business development experience
• Experience selling Microsoft 365 solutions
• MS-900: Microsoft 365 Fundamentals certification is required for this position
• SC-900 certification is an asset
• Bilingual in French and English is a strong asset

Benefits

• Flexible Healthcare
• Dental
• Vision
• well-being benefits and perks
• critical illness
• disability coverage
• mental health support
• paid time off
• RRSP Matching