Monitor hardware and software systems to ensure consistent platform stability.
Manage proactive and reactive incidents within agreed SLAs to maintain an excellent customer experience.
Perform first-level analysis using inputs from performance monitoring systems and customer feedback to propose effective solutions.
Provide insights on carrier performance to both commercial and technical teams.
Identify and drive automation opportunities across operational workflows to reduce manual effort and enhance service efficiency.

3–5 years of experience in VOIP technologies with hands-on expertise in troubleshooting.
Strong collaboration and interpersonal skills with an openness to learning new technologies and processes.
Analytical mindset with the ability to assess issues methodically.
Proficient English communication skills, both verbal and written.
Engineering graduate with in-depth understanding of SIP, SS7 (ISUP/MAP), TCP/UDP and GSM.
Skilled in troubleshooting FAX, DTMF, CLI, VoIP CODECs, International Toll-Free Services and Universal Freephone Services.
Hands-on experience with Session Border Controllers (preferably Oracle SBCs), voice switches and central routing engines.
Knowledge of voice metrics such as ASR, ACD, LCR and MOS.
Demonstrated capability in handling complex VOIP customer incidents.

Opportunity to work on a mission-critical global platform supporting diverse markets.
Exposure to cutting-edge VOIP, routing and interconnect technologies.
Collaborative and inclusive environment that encourages continuous learning.
Ability to influence operational improvements through automation initiatives.

Assistant Manager – International Voice Operations

Key skills