Support the transition from the existing Revenue Collection Contract (RCC) to the Integrated Revenue Collection Contract (IRCC).
Help define and deliver broader transformation across the payments portfolio.
Work closely with commercial, technical, and operational teams.
Shape and deliver the transition to the new contract in a demanding environment.
Help establish the organisation, capabilities and ways of working required for successful delivery.

Strong critical thinking and structured problem-solving abilities, able to break down complex issues and drive clarity where information is ambiguous.
Skilled in change management, communications, and training activities at scale.
Excellent communication and influencing skills, able to engage technical and non-technical audiences.
Able to break down and explain complex concepts clearly.
Familiarity with governance frameworks and risk management.
Ability to prepare clear, concise programme updates, board papers, and senior leadership briefings.
Strong planning, reporting, and organisation skills, and the ability to manage competing priorities in a fast-moving environment.
Experience of operating model design and implementation (Desirable).
Proven complex transformation and change delivery, including driving adoption and embedding change (Desirable).
Ability to lead small cross-functional teams without direct line authority (Desirable).
Knowledge of digital payments and/or automatic fare collection technologies (Desirable).

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Transformation Manager – Payments & Revenue

Key skills