Program Manager – Information Services

Role Overview

• Provide leadership and guidance for the use of NMHC standard project management and process improvement methodologies
• Manage project lifecycle of initiate, plan, execute, close, complete projects including IT value measurement definition
• Assists in the organizational development and enhancement of project/process management competence
• Develop educational, coaching and mentoring programs necessary to support the adoption of NMHC project and process methodologies
• Leads comprehensive planning efforts necessary to establish measure, enhance and report organizational management performance
• Participate in regular project review meetings where status on milestone performance, issues, project changes and budgets are communicated
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information, regulation/project developments among team members, NMHC Executives (sponsors) and vendor partners
• Selects and/or establishes the necessary policies, methodologies, procedures and practices to support process and project managers
• Establish and maintain effective communications within the Agile Office and broader organization report program and project status
• Provide assessment and report of overall portfolio performance to various executive groups
• Leads selection and/or development of appropriate organizational standards for software tools necessary to support successful project management, budget reporting and resource allocation
• Leads development and maintenance of appropriate project infrastructure, tools and/or methods necessary to communicate and coordinate project detail and status
• Ensure the development and management of individual project budgets; serve as a primary resource to individual project leaders for budget planning, particularly the annual capital planning and submission process
• Demonstrate the ability to work with the technical and applications teams to develop project tasks, work effort required for these tasks, and define a work schedule with planned dates
• Demonstrate the ability to ‘get things done’, effectively directing the execution of the project office function to support the achievement of successful, on-time and on-budget delivery of IT commitments
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
• Conduct process assessments, identifying non-value-added activities
• Develop and execute plans to improve these processes using NMHC process improvement methodologies (DMAIC)
• Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior
• Participate in and/or support relevant IT benchmarking, survey and specific research activities as well as subject matter related educational seminars and events
• Support the development of executive level presentations that are related to initiatives
• Be responsible for understanding vendor contracts with NMHC to ensure vendor compliance to project schedules, contractual agreements and compliance with NMHC standards
• Maintain central file of active vendor contracts
• Participate in the NMHC capital and operating budget planning process
• Proficient knowledge of budget preparation, budget management and budget change control.

Requirements

• Bachelor's degree or equivalent experience
• 5 or more years of experience in Information Services management or project management
• Demonstrated process improvement and analysis skills
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization
• Excellent team building and problem-solving skills
• Excellent verbal and written communication skills
• Outstanding coordination, facilitation, consultation and conflict resolution skills
• Ability to work in a complex, cross-organizational system
• Demonstrated analysis and problem-solving skills.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits