Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and terms
Guide sales team on appropriate licensing for customer scenarios, including complex or high-value deals
Advise clients on licensing options, optimization opportunities, and compliance alignment
Interpret Microsoft licensing terms, agreements, and program rules
Stay current on Microsoft program changes and communicate implications to internal teams
Provide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements
Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EA
Provision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustments
Respond to client licensing inquiries
Monitor and manage the licensing ticket queue in Autotask PSA

5+ years of experience with common Microsoft licensing programs (MOLP, MCA, EA, CSP, NCE, AOS-G, etc.)
Working knowledge of Microsoft Partner Center
Understanding of Microsoft 365 and Azure licensing models, SKUs, and subscription types
Ability to research and interpret Microsoft licensing documentation
Strong attention to detail and accuracy
Strong discernment and reasoning skills
Excellent written and verbal communication skills
Experience with ticketing systems and customer support workflows
Comfortable working in a remote environment

Comprehensive benefits (medical, dental, vision, retirement, PTO, professional development)
Fully remote work environment with flexibility and autonomy

Microsoft 365, Azure Licensing Specialist – Advisory and Business Ops

Key skills