Legal Research Intern

Role Overview

• Conduct legal research and provide solutions to customers via Live Support chat.
• Maintain confidentiality and the sensitivity of information from customer conversations.
• Manage multiple conversations simultaneously while maintaining a high level of responsiveness.
• Understand customer pain points and provide an effortless customer experience.
• Use scripted messages appropriately and timely.
• Create meaningful connections with customers and offer additional products or services when applicable.

Requirements

• Be a currently enrolled student pursuing a Juris Doctorate program.
• 1L, 2L, or 3L law students are eligible for the internship.
• Possess excellent typing skills with a minimum of 40 wpm and 85% accuracy.
• Demonstrate ability to multitask and prioritize tasks effectively in a rapidly moving setting.
• Be empathetic and understanding of customer needs.
• Demonstrate excellent business acumen and be able to offer value-added services to customers.
• Be detail-oriented and able to pay close attention to accuracy and quality of work.
• Be self-driven and open to receiving and applying constructive feedback.
• Possess effective written and verbal communication skills to document findings and share ideas clearly.

Benefits

• This position is not eligible for benefits.