be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality
maintain daily communication with customers, suppliers, and international teams via email and phone
monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment
cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes
maintain high data quality in systems and contribute to continuous improvement through process adherence and training

Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome
experience in customer service, sales support, or order management in a B2B environment
confidence in working with digital tools and order management / CRM systems
strong organisational skills, accuracy, and a structured approach to daily tasks
positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team
communicative level of English enabling daily cooperation with international stakeholders

work in an international, friendly organisation with a stable market position and collaborative culture
structured onboarding and opportunities for development through technical, commercial, and personal trainings
possibility to improve English skills through English classes
flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance

Customer Service Representative, Plastics Engineering

Key skills