Senior Salesforce Engineer

Role Overview

• Configure and customize an evolving global Salesforce.com Sales, and Service Cloud environment.
• Responsible for maintaining the functional areas of data management (including integrations), case management, knowledge base, person accounts, dashboards, and reports.
• Maintain system metrics to track trends in usage and data integrity
• Participate in cross-functional teams that address strategic business issues.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Evaluating the data collected through task analysis, business processes, surveys and workshops.
• Communicating effectively with clients, vendors, partners and internal teams to deliver product’s functional requirements like screen, interface, and UI designs.
• Designing and executing test scripts and test scenarios.

Requirements

• Bachelor’s in computer science or related field
• 8+ years of experience working in the Information Technology field
• 3-5 years’ experience implementing and configuring Salesforce.com
• Skilled in working on Force.com Platform, Apex Coding, Visual Force Pages, Triggers, Components, JavaScript Remoting, Workflow, Email Services, Sites, Tabs, Custom Objects, Object Relationships, Security Model, Custom Settings, S-Controls, Reports and Dashboards, Validation Rules, Workflows & Workflow rules, Approval Process, Email alerts and Field Sets.
• Integration experience on Salesforce.com using SOAP and REST API’s.
• Proficient in working with Apex Scheduling and Batch Processes.
• Experience in Apex Class Controllers & Triggers with Governor Limits.
• Experience in using SOQL & SOSL queries.
• Experience with Salesforce.com data migration tool Data Loader and Demand Tools.
• Ability to conceptualize and frame a problem and corresponding solution(s) critical.
• Excellent verbal and written communication skills and excellent interpersonal skills with a demonstrated ability to work in a team-oriented service-driven environment
• Ability to translate customer requirements into specifications including complex business processes.
• Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
• Business acumen including a good sense of how applications can be utilized to improve business processes and the bottom line.
• Experience with Service Center solutions, particularly in a global environment, highly desirable.
• Experience using and ability to select amongst agile, agile-fall, waterfall, or hybrid project management methodologies is required.
• Fluency in any of Spanish, Portuguese, Mandarin or Hindi is a plus.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Excellent interpersonal, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to effectively prioritize and execute tasks is crucial.
• Up to 10% travel may be required, some of it international. Must have a valid passport and ability to travel overseas. Will consider visa sponsorship.

Tech Stack

• Cloud
• JavaScript
• SFDC
• SOAP

Benefits

• N/A