Install, configure, and maintain BMC Helix Discovery in both on-premises and government cloud environments
Set up and manage credential management for comprehensive discovery across all network segments
Configure and troubleshoot device discovery processes to ensure complete infrastructure visibility
Develop and fine-tune TKU (Technology, Knowledge, and Update) patterns to enhance discovery capabilities
Design and optimize synchronization patterns to effectively integrate discovery data with ServiceNow CMDB
Create and maintain scripts to extract specialized data (particularly software information) from the discovery repository
Create and maintain application dependency maps and ensure their accurate transmission to ServiceNow CMDB
Develop custom data transformation processes to meet specific CMDB requirements
Implement and leverage CI/CD pipeline tools like GitLab for automation and deployment
Monitor discovery health, performance metrics, and data quality
Troubleshoot discovery issues and implement solutions to ensure complete visibility
Document all discovery configurations, integrations, and custom scripts

Bachelor’s degree in Computer Science, Information Technology, or related field
10+ years of experience working in DevOps, system administration, or similar IT roles
3+ years of experience using BMC Helix Discovery (formerly ADDM) implementation and management
Strong knowledge of credential management and security practices for discovery tools
Experience creating and customizing TKU patterns
Ability to write scripts using TPL (Tideway Pattern Language), Python, JavaScript, or PowerShell
Knowledge of CI/CD principles and tools, particularly GitLab
Good understanding of IT infrastructure components including servers, network devices, and applications
Knowledge of ITIL best practices and principles (preferred)
BMC Certified Professional for Discovery (preferred)
Experience working with government cloud environments (AWS GovCloud or Azure Government) (preferred)
Experience connecting discovery data to ServiceNow CMDB (preferred)
Experience with application dependency mapping and service modeling (preferred)
ServiceNow CMDB certification (preferred)

DevOps Engineer – IT Discovery Specialist

Key skills