Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Installing, configuring, and optimizing hardware, software, and networked systems at customer sites
Diagnosing and resolving system and product performance issues
Performing preventive and corrective maintenance and repairs
Proactively identifying potential equipment issues to prevent unplanned customer downtime
Advising customers on preventive maintenance strategies and system configurations that may impact performance
Delivering fully integrated solutions, including peripherals, communications, operating systems, and application software
Training other field engineers and customers on system operation and best practices
Ensuring high levels of customer satisfaction through professional, timely, and effective support

Bachelor’s or Master’s degree in a science-related field such as Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related discipline
Minimum 4+ years of experience in a similar field service role or equivalent experience as an end user
Strong troubleshooting, analytical, and problem-solving skills
Experience with Agilent solutions is preferred but not required
Hands-on experience with LC/MS systems (LCMS) is a strong plus
Clear, professional, and timely verbal and written communication skills
Willingness to travel and enthusiasm for visiting and supporting customers

Field Service Engineer – LC/LCMS

Key skills