Debt Recovery Officer (French/German) – 80% to 100%

Role Overview

• Manage cases from the initiation of debt collection proceedings through to completion
• Establish and maintain various written and telephone contacts with Vaudoise agencies, debt enforcement and bankruptcy offices, courts, and clients
• Analyze financial situations and, where appropriate, grant and negotiate suitable payment plans
• Monitor and process incoming payments related to collections
• Support Vaudoise agencies on all litigation/collections-related issues
• Contribute to the continuous improvement of monitoring and collection processes

Requirements

• Federal VET Certificate (CFC) in commercial administration or equivalent
• Excellent written and spoken German and French; Italian is an asset
• Good knowledge of the Swiss Federal Act on Debt Enforcement and Bankruptcy (DEBA), with significant experience in this area in Switzerland
• Proficient with common IT tools (MS Office), especially Excel
• Independent and efficient, able to manage priorities and meet deadlines
• Rigorous and structured, well-organised and conscientious
• Curious and versatile, with a strong interest in a variety of tasks
• Committed and proactive, enjoys teamwork and contributes to an open and constructive collaborative environment

Benefits

• A healthy work environment in a mutual insurance company certified as a "Great Place to Work"
• Comprehensive employee benefits, including flexible work arrangements
• Human-centered values focused on employee well-being
• Work within a dynamic and passionate team