Group Manager – Assistance Desk Manager
France
Full Time
1 week ago
$38,000 - $40,000 EUR
No H1B
Key skills
Leadership
About this role
Role Overview
- Ensure the operational and managerial leadership of a team of Assistance Advisors
- Guarantee the team’s overall performance and a high level of customer satisfaction
- Organize, manage and control the activities of the assistance desk
- Participate in recruitment and onboarding of new employees
- Supervise and motivate the team of assistance advisors
- Analyze performance and quality of work
- Implement continuous improvement actions
- Produce reports and present them to Management
- Provide hands-on support to the team when needed
Requirements
- Bachelor's degree (Bac +3) or equivalent
- Significant experience in a managerial role within customer relations
- Prior experience in assistance services is a plus
- Proficiency in English, both spoken and written
- Availability to work shifts and/or weekends
Benefits
- Meal vouchers
- Gift vouchers
- Company savings plan (PEE)
- Profit-sharing (intéressement)
- Supplementary health insurance (mutuelle)