Provide outstanding leadership to drive and motivate the team
Ensures the effective use of staffing and scheduling to achieve appropriate coverage and maximize labor efficiencies
Monitors attendance patterns, and adjusts staffing levels as needed to optimize operational efficiency
Active champion and executor of human resource management strategies related to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines
Train and motivate team members to deliver an exceptional guest experience
Oversee and administer guest service portals, tools, and resources such as guest communication applications, social media and online review platforms, satisfaction surveys, and onsite tools
Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting, and labor management

A bachelor's degree in business, Hospitality Management, or another related field is preferred
3-5 years of Tourism or Hospitality Leadership experience
3-5 years of RV Campground experience is required
Food & Beverage experience (F&B) preferred
Safe Serve Certified preferred
Budgeting, Forecasting, and P&L experience are required; using ProfitSword , PowerBI , or other accounting management and forecasting tools is preferred
Effective use of computer software, sales tracking software, CRM tools, and social media

Resort General Manager

Key skills