Key skills
CommunicationSales
About this role
Role Overview
- Responsible for ensuring smooth operations at the front desk
- Preparatory tasks for the early shift
- Check-in and check-out of our guests
- Telephone service and providing in-person information
- Ensuring a sense of comfort and safety for guests
- Guest correspondence and active guest support
- Organizational and administrative duties at the reception
- Reservation activities using our booking system
- Assisting with coffee and beverage preparation as well as light food service
- Point of contact for personnel management at JUFA Hotels
Requirements
- Completed vocational training in hotel management or graduation from a secondary or higher vocational school is an advantage
- Previous experience at the reception desk is an advantage
- Ideally experienced with a reservation software
- Enjoy working with people and being part of a team
- Strong service and guest orientation
- Communication and teamwork skills
- Confident user of MS Office
- Very good German and good English skills
Benefits
- Sunday premium pay 25% per hour
- F&B commission for your sales in the JUFA Hotel café
- Minute-accurate payroll with electronic time tracking
- Attractive training opportunities and talent programs
- Free meals on every working day
- Holiday discounts, Family & Friends discounts and employee benefits
- Accommodation available depending on availability and need
- Team events and outings