Support new customer applications and guide clients through the onboarding journey
KYB (KYC) outreach and documentation collection
Review and assess submitted documentation
Liaise with compliance teams to ensure onboarding requirements are met
Communicate clearly with customers regarding documentation and other requirements
Assist with risk-based customer due diligence processes
Handle inbound customer queries via Intercom and Live Chat in a timely and professional manner
Resolve general account, transaction, and platform-related issues
Conduct Risk Assessments and escalate appropriately

A-level education
2+ years' experience in Client/Customer Service/AML/Compliance within regulated payments in or in an e-money institution
Familiarity with onboarding, KYC/KYB, and AML frameworks
Experience of handing compliance documents relevant to MFSA-regulations
Experience with transaction monitoring / DD / EDD
Strong attention to detail and ability to review documentation accurately
Excellent communication skills in English, both written and spoken
Ability to optimize priorities in a deadline-driven environment
Highly computer and data proficient
Solution-finder mindset with a customer-first approach

Onboarding & Compliance Specialist

Key skills