Take charge of and resolve incidents related to systems, networks, databases, authentication, security and cloud environments
Provide telephone support to our clients
Track call handling and contribute to optimizing incident resolution processes
Write procedures to feed our knowledge base
Work on client environments around the Cloud M365 offering, our Cloud offers and On-Premise solutions

Minimum Bac +2 education (BTS in IT management, DUT in networks and telecommunications)
First substantial experience in an IT support role
Knowledge of Microsoft Windows systems, virtualization, databases (SQL Server), Microsoft 365, access rights management (Active Directory)
Basic skills in networking, security, remote access and backup solutions
Passion for the IT sector, curiosity and interest in technological developments
Interpersonal skills and ability to work in a team
Thoroughness and proactive mindset
English proficiency is a plus.

Time Savings Account (Compte Épargne Temps
CET) to cash in or save your RTT, rest days, vacation days and seniority days
Employee health insurance covered 60% by Absys Cyborg
Swile meal card covered 60% by Absys Cyborg
Profit-sharing bonus and company savings plan
Holiday bonus
Telework policy
Nursery places available through our partner Maison Bleue
A tailored onboarding and training program
Company-paid leave/time off for child illness, school enrollment days, volunteer commitments, education, moving, seniority

Cloud Systems and Network Support Technician

Key skills