Customer Service Specialist

Role Overview

• Provide enthusiastic support to opportunities and increase sales within Aftermarket Parts and Media.
• Take customer requests for parts, material or components and prepares quotations submitted to the customer.
• Field inquiries that may be domestic or international.
• Compare customer request for quotation to the Brentwood Polychem database and generate a proposal.
• If the proposal generates an order, enter the order into the system.
• Drive profitable Aftermarket sales growth to align with strategic growth plan and Company objectives.
• Work in a matrix organization coordinating Aftermarket activities with appropriate Regional Sales Managers and channel sales organizations.
• Raise all encountered issues in a professional fashion and follow until resolution.
• Prepare proposals accurately, enter orders promptly, provide project planning activities.
• Report all ‘direct to customer proposals’ to Representatives and Regional Sales Managers.
• Coordinate with Product Line Managers and Regional Sales Managers in the event of larger, multi-year RFQs.
• Assist other team members as needed to cover for other team members.
• Collaborate and assist internal departments in support of sales growth: Product Line Managers, Marketing, Project Planning, Engineering Contract Administration and Finance.
• Take additional direction and technical guidance from Solutions and Upgrades Specialist/engineers/managers and Product Line Manager.
• Attend and assist with local and regional trade shows.
• Develop working relationship with all Representative firms in designated coverage areas and promote aftermarket sales with Reps.
• Ability to accommodate occasional domestic travel including overnight stays.

Requirements

• Bachelor’s degree from a four-year college or university or equivalent related experience in the Water and Wastewater industry for municipal and industrial markets.
• Ability to read and interpret customer requests for parts.
• Ability to read archive Bill of Materials and translate to new part numbers.
• Fluent and personable verbally, to be able to take customer requests and convert to written form and enter into company data systems.
• Ability to perform basic mathematical functions.
• Know fractions, percentages, and simple financial calculations to be able to generate customer proposals.
• Ability to take old document data and revise to current standards using look-up tables and charts.
• Be able to recognize trends and bring to management when deviations are noticed.
• Possess business-related computer skills including Microsoft Office Suite, CRM Software and ERP systems.

Tech Stack

• ERP

Benefits

• Brentwood offers professional growth potential
• Pleasant work environment
• Excellent wage and benefits package including 401K w/employer match