Answer inbound calls and assist customers in completing their parts order
Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting
Remind customers of communicated corporate promotional opportunities
Utilize outside vendor opportunities to help find a part that is not available internally
Perform outbound calls to generate additional sales
Meet sales quota expectations set by Regional Sales Director
Provide consultation and expert advice to branch managers on any service related issues
Recommend Transend Online Cataloging for customers that prefer online ordering.
Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
Handle and resolve customer complaints with authority to provide discounts.
Cash and Check Deposits
Inventory Management
Dispatching Drivers

Minimum 3 years’ experience in automotive aftermarket internal/counter sales.
High School Diploma, or equivalent work experience in role
Strong personal values that match those of NMG’s; including Integrity, Commitment, Humility, Respect, and Optimism.
Experience using automotive aftermarket parts cataloging.
Automotive aftermarket parts knowledge.
Ability to multi-task, work under pressure.
Relationship building.
Experience using web based order portals.
Strong customer service philosophy.
Proven track record of meeting counter sales targets.
Proficiency in POS order punch out platforms.

Call Center Representative

Key skills