Call Center Representative, Medical Answering Service

Role Overview

• Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
• Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
• Ability to utilize and maneuver several different software systems to resolve customer inquiries
• Accurately document caller information and navigate scripts using active listening skills
• Meet specified goals and objectives assigned by management on a regular basis
• Provide exceptional customer service to all clients
• Maintain confidentiality of account information at all times
• Escalate any problems that may arise
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Assist with other projects as assigned by management

Requirements

• High School Diploma/GED
• required
• Six months of call center experience/customer service skills preferred
• Basic Healthcare knowledge preferred
• Fluent in Spanish preferred

Benefits

• 401k
• PTO
• medical
• dental
• vision
• tuition reimbursement
• Employee Assistance Program