Key skills
LeadershipCommunicationSales
About this role
Role Overview
- Lead shifts with visible, hands-on presence
- Ensure Legendary Hospitality standards are delivered consistently
- Manage bowling lane flow, wait times, and guest communication
- Resolve guest concerns quickly and professionally
- Support private events and league nights with seamless execution
- Coach and develop FOH and bar team members
- Support hiring, onboarding, and training
- Maintain accountability around service standards and steps of service
- Foster a culture built on energy, urgency, and ownership
- Support sales-driving initiatives and promotions
- Manage labor to budget while maintaining service levels
- Monitor bar controls, cash handling, and daily reporting
- Protect margins through operational discipline
- Oversee beverage quality and consistency
- Maintain proper liquor controls and inventory processes
- Ensure compliance with TABC and company policies
- Support execution of seasonal cocktails and promotions
- Ensure cleanliness and organization throughout the venue
- Enforce safety and security standards
- Uphold Black Family Hospitality core values daily
Requirements
- 2+ years of restaurant, bar, or entertainment venue management experience
- Strong leadership presence and ability to command a busy floor
- Understanding of labor management and sales-driving tactics
- Experience in high-volume or nightlife environments preferred
- TABC Certification required
- Flexible schedule including nights, weekends, and holidays